AI &Scale

Applied AI Integration

Chat, search, and support assistants wired into your site and trained on your content. Useful on day one, with guardrails so it stays that way.

• Use-case audit

  Working through which processes are genuinely worth automating with AI, and which are cheaper and more reliable solved conventionally.

  You receive A ranked list of use cases with effort, risk and expected return for each.

• RAG setup on your content

  Making your own documents answerable, with retrieval tuned so the model cites the right source instead of inventing something plausible.

  You receive A retrieval system over your content with sourcing and citations in the output.

• Guardrails & evaluation

  Defining what a correct answer looks like, testing against it, and setting the limits for when the system should defer to a human.

  You receive An evaluation set, measured accuracy and documented guardrail behaviour.

• Launch & monitoring

  Putting the system into real use and watching what it actually does in production, including the cases nobody predicted.

  You receive A launched system with monitoring, alerting and a review cadence.

Workflow Automation

The repetitive middle of your operations, handled by systems that do not sleep. Mapped first, automated second, always with a human checkpoint.

• Process mapping

  Documenting how the work actually happens today, including the unofficial steps nobody wrote down.

  You receive A current-state process map with the manual and duplicated steps flagged.

• Tool integrations

  Connecting the systems that hold the data to the ones the work happens in, handling failures deliberately.

  You receive Working integrations with error handling and logging.

• Human review gates

  Deciding where a person must sign off and where they only need to be told. Over-confirmation trains people to click through.

  You receive Documented approval steps placed where judgement matters.

• Runbook documentation

  Writing down what to do when it breaks, at 2am, for whoever is on call.

  You receive A written runbook with failure modes and recovery steps.

Rapid Prototyping

Ideas you can click in days, so decisions happen on evidence instead of slides. Kill bad ideas cheap, double down on good ones early.

• Clickable prototype

  The flow made real enough that people can react to it, testing the idea before the cost of building it properly.

  You receive A working prototype covering the core flow, not the edge cases.

• Test script & users

  Writing what to ask and recruiting people who are actually in the situation, since testing with colleagues proves nothing.

  You receive A moderated test script and the recruited participant group.

• Findings report

  What people did, not what they said they liked, with the friction ranked by how much it cost them.

  You receive A findings report with recordings, observations and prioritised issues.

• Build handover notes

  Translating what was learned into what engineering should build, so the test does not evaporate at handover.

  You receive A specification handed to the build team with the validated assumptions marked.

Digital Product Design

Dashboards and tools your customers open daily without dread. Flows first, pixels second, tested with the people who will live in it.

• UX flows & wireframes

  Mapping the flows including error and empty states, which are where most products quietly fall apart.

  You receive Flow diagrams and wireframes covering the happy path and the failure paths.

• UI system

  The interface components and layout rules, designed against your real data lengths rather than tidy placeholders.

  You receive A designed UI system with responsive behaviour specified.

• Interactive prototype

  A build of the real thing, connected to enough data that behaviour can be judged rather than imagined.

  You receive A working prototype with representative data loaded.

• Developer handoff

  Specifications written so engineering can build without guessing, including the states and edge cases.

  You receive Annotated designs, a spec and a walkthrough session.

Design Systems

Tokens and components that keep every future page on-brand by default. Built with your team, documented for the team after us.

• Design tokens

  The single source for colour, type, spacing and radius, so a change propagates instead of being applied by hand.

  You receive A token set in a format your stack consumes directly.

• Component library

  Built components covering every state, including the ones nobody designs until something breaks in production.

  You receive A component library with documented variants and states.

• Usage documentation

  When to use each component and when not to, which is the part that decides whether a system gets respected or abandoned.

  You receive Written usage guidance with do and do not examples.

• Governance notes

  How the system changes and who approves it, so it stays a shared tool rather than one person's project.

  You receive A contribution and approval process the team can actually follow.

Support & Maintenance

Monitored, updated, and improved on a monthly rhythm. Nothing rots, nothing surprises you, and someone always picks up.

• Uptime monitoring

  Watching for outages and slowdowns continuously, including the ones only visible from outside your network.

  You receive Monitoring with alerting and a record of incidents and response times.

• Updates & backups

  Keeping dependencies patched and data backed up, tested by restoring rather than by assuming.

  You receive A documented update schedule and restore-tested backups.

• Monthly improvements

  A standing allocation each month for the improvements that matter most, rather than a queue of unpaid requests.

  You receive Improvements shipped monthly against an agreed priority list.

• Plain-language reports

  A short summary written for someone who does not care about jargon, covering what changed and what it did.

  You receive A monthly written report with no unexplained technical terms.